Thanks for your email, and please accept my apologies for the delay you have been experiencing.
We did have a few problems enabling the exchange with the backhaul, and it was slightly delayed. However, it is due to be fully enabled on Monday, so the orders will start going through at the end of next week. It will affect all orders on the exchange.
I would suggest you contact your ISP next week to arrange a new date.
We do keep our ISPs informed on a weekly basis of any date slippages and it is then up to them to pass this information on to their customers. I’m sorry if this has not happened in your case.
Please let me know if you have any further questions.
BT Wholesale Broadband Marketing Manager